Aurora for wellness

The AI front desk for wellness studios.

Aurora answers every call, books the intro class and keeps every class full.Aurora answers every call and message, books intro classes and appointments, fills late cancellations from the waitlist and brings quiet members back. For Pilates, yoga and fitness studios, spas and wellness clinics.

See it at work
A boutique Pilates studio after closing: oak reformers, candles, an olive tree, and a phone lighting up on the front desk
Aurora · AI voice agentCall about a first class · 1:04
  1. Greet
  2. Get to know
  3. Recommend
  4. Book

Aurora notes what she learns here

An example call. Names, classes and times are illustrative.

Teach. Aurora has the desk.

The phone rings and the DMs pile up while you’re in the middle of a class. Aurora answers every one, so nothing waits until you’re free.

Nina guides a member through footwork on a reformer in a sunlit Pilates classNina guides a member through footwork on a reformer in a sunlit Pilates class
50Reformer Flowwith Nina · 50 min left

    0 conversations handled · 0 interruptions

    An example class. Names, times and messages are illustrative.

    • Minute 3, Instagram DM, New lead: “Do you have classes for total beginners?” Intro class booked · Sat 9:00.
    • Minute 9, Call, Priya, member: “Can I move Thursday to the morning?” Moved to Fri 7:00 am.
    • Minute 16, Text, Sam, new member: “Where do I fill in the waiver?” Waiver sent and signed.
    • Minute 24, Email, Billing: “Monthly payment declined for Dana R.” New card on file · paid.
    • Minute 33, Web chat, Website visitor: “Do you sell gift cards?” Gift card sent · $120.
    • Minute 41, Call, Leah, member: “My knee was sore after Tuesday’s class.” No advice given · Nina calls her after class.

    Every empty spot is gone for good.

    A class happens once. When someone cancels late, Aurora offers the spot to the waitlist at once, day or night, and books whoever says yes first.

    MonTueWedThuFriSat
    7:00
    Reformer11/12
    9:30
    12:15
    Express10/10
    18:00
    Reformer12/12
    19:15
    Yoga16/16

    Mon 7:00 · Reformer

    Jess cancelled at 6:12 am. Chloe took the spot in 2 min, by text, before sunrise.

    0spots refilled this week

    An example week. Classes, names and times are illustrative.

    • Mon 7:00: Jess cancelled at 6:12 am; Chloe took the spot in 2 min, by text, before sunrise.
    • Tue 18:00: Marco cancelled at 4:40 pm; Aisha took the spot in 6 min, by text, during a class.
    • Wed 12:15: Kim cancelled at 11:58 am; Tom took the spot in 3 min, on a call.
    • Thu 7:00: Ruth cancelled at 5:51 am; Ella took the spot in 4 min, by text, before sunrise.
    • Fri 18:00: Ben cancelled at 3:20 pm; Noor took the spot in 9 min, second on the waitlist.
    • Sat 9:30: Ivy cancelled at 8:47 am; Grace took the spot in 2 min, by text.

    From intro class to habit.

    Members rarely quit on purpose. They drift. Aurora keeps each one moving around the circle, and calls when someone goes quiet.

    Week 1 · Intro class

    Her first morning at the studio, booked on a call the night she found it.

    What Aurora did

    • Booked the intro class and sent the waiver
    • Texted the membership offer that evening

    An example member. Names, times and messages are illustrative.

    1. Week 1, Intro class: Her first morning at the studio, booked on a call the night she found it. Booked the intro class and sent the waiver. Texted the membership offer that evening.
    2. Months 1–2, Habit: Three classes a week, and the walk there is part of the routine now. Reminders two hours before class. Waitlist spots offered the minute they open.
    3. Month 3, Gone quiet: Work got busy and three weeks went by without a class. Aurora called. Noticed after ten days without a class. Called with a time that fits her week.
    4. Month 4, Back, with a friend: Saturdays at nine now, and this week she brought Maya. Rolled her missed classes over, as Nina allowed. Booked Maya’s guest pass beside her.

    Clinics too. Care stays with you.

    Every practice that lives by its calendar. Aurora handles the desk; anything clinical goes to your team.

    • Yoga, Pilates & fitnessIntro classes, waitlists and memberships
    • Physio & chiropracticFirst visits, follow-up series, intake forms
    • Massage & spaBy therapist, room and length; gift cards
    • Aesthetics & med spaConsultations first, then the next treatment
    • Dental clinicsCheck-ups, cleanings and recalls when due
    • Acupuncture & holisticSessions by practitioner, what to expect
    • Nutrition & dietitiansConsultations, check-ins, questionnaires
    • Sports medicineAssessments and rehab blocks, on time
    • IV & wellness loungesChair bookings, packages and memberships
    • Counselling practicesScheduling only; the sessions stay with you
    • OptometryEye exams, fittings and pick-up reminders
    • Beauty & skin clinicsFacials and courses, rebooked on time

    And any practice that runs on its calendar.

    Aurora never diagnoses, gives medical advice or discusses treatment results.

    Aurora always hands clinical questions and urgent cases to your staff, with the conversation attached.

    Your week at the studio, in one letter.

    Every Monday morning Aurora writes to you: what it handled, who joined, who came back, and the one goal the KPI Agent is working on.

    From AuroraMonday, 8:00 am

    Good morning, Nina.

    Here’s last week at Linen & Light.

    • 9late spots refilled from the waitlist
    • 4 of 9intro clients joined as members
    • 3quiet members came back
    • 71calls and messages answered, 18 after hours

    KPI AgentBeds filled· Your goal: 9 in 10

    Reminders now go out two hours before class, with a one-tap cancel that frees the bed for the waitlist.

    93% last week, past your goal for the second week running.

    Have a lovely week,Aurora

    An example letter. The figures are illustrative.

    Good to know.

    What is an AI front desk for a wellness studio?

    An AI front desk answers the calls, texts and messages a studio’s front desk would, at any hour. Aurora answers questions about classes and prices from your own lists, books intro classes and appointments, offers freed spots to the waitlist, sends reminders and checks in with members who have gone quiet, all inside the rules you set.

    Which businesses is Aurora for?

    Pilates, yoga, barre and fitness studios, spas and massage studios, and wellness clinics such as physiotherapy, chiropractic and aesthetics practices. Anywhere the schedule is the business and the phone rings while the team is with clients.

    Does Aurora give health or medical advice?

    No. Aurora is set up for bookings, questions about your services and admin. Anything about an injury, a condition or treatment goes to your instructors or clinicians, and urgent cases go to your staff at once, with the conversation attached.

    Can Aurora fill late cancellations from the waitlist?

    Yes. When a spot opens, Aurora offers it to the waitlist in order, holds it for the time you choose and books whoever says yes first, even at six in the morning. The roster updates itself.

    How long does it take to go live?

    Within hours. Our experts and AI agents map your business with you and build an action plan for the Aurora engine. Aurora then sets itself up from that plan, is tested on real examples from your business, and goes live as soon as you approve.

    How much does Aurora cost for a studio or clinic?

    Aurora is priced for each business. The price depends on what Aurora takes on, from calls and bookings to the waitlist and win-back calls, the channels it covers and the systems it connects to. We map your process first, then send a proposal based on that plan.

    Want the full picture? Read our guide to AI receptionists for clinics or see the platform

    Aurora in other industries

    Real estateAnswer every lead in seconds, book viewings, and handle the follow-up emails and paperwork.Home servicesCapture every job, quote from your price book, and send the invoice and follow-up after every visit.
    See everything Aurora does

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    Aurora answers, books, fills the waitlist and brings members back, so your team stays with the people in the room.

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