Aurora for home services

Your team is on a job. Aurora runs the rest.

Aurora answers every call and books the job. Behind the scenes, it runs the office.Out front, Aurora answers every call, quotes from your price book and books the technician. Behind the scenes, it plans the routes, checks freelancer invoices and briefs the owner.

The fieldSee the field
At dusk, a home-services technician with a tool bag walks up the path to a family home, his white van parked in the driveway
After-hours callNorthline · 8:40 pm0:53

Hear Aurora take the call

A customer’s AC stopped tonight. · Sound on

Your team seesFills in as she talks

Aurora: Northline Home Services, this is Aurora, the AI assistant. Aurora: How can I help tonight? Customer: Hi, yes. Our AC stopped cooling about an hour ago, and it’s getting pretty warm in here. Customer: We have a baby at home, so I’d rather not wait too long. Aurora: I understand. Let’s get that sorted. Aurora: Is the outdoor unit running at all, or is it quiet? Customer: It’s quiet, I think. I don’t hear anything. Aurora: Okay, that’s often a tripped breaker. Aurora: Could you check the panel for a switch marked AC? Customer: No, it looks fine. Nothing’s tripped. Aurora: Then it’s a job for a tech. Aurora: Jake can be there first thing at eight… Aurora: or tonight, with a $120 after-hours fee. Which works better? Customer: Tonight, please. Aurora: Done. Jake will be there by 9:15. Aurora: I’ll text you his photo and a live ETA. Aurora: Hang in there. Customer: Great. Thank you so much.

Every tech’s day, planned across town.

Aurora orders each tech’s day to drive least, and texts it with the job and the parts to bring.Jobs come in all over the county, in no useful order. Aurora puts each technician’s day in the order that drives least, and texts it to them with what each customer called about and the parts to bring. Staff and freelancers alike.

14 min12 min19 min
Aurora’s order · 45 minAs booked · 1 h 7 min
JJake’s route · Tuesday3 jobs · 45 min · texted 7:40 am

Saves 22 min · vs. the order they were booked

  1. 18:30AC not coolingNext

    12 Birch St, Oakridge

    Called last night: outdoor unit silent, breaker fine. Likely the capacitor.

    45/5 µF capacitorContactorR-410A
  2. 210:00Roof leak after the storm
  3. 31:30 pmWater heater leak
JJake’s route · Tuesday3 jobs · 45 min · texted 7:40 am
  • 18:30AC not coolingNext

    12 Birch St, Oakridge

    Called last night: outdoor unit silent, breaker fine. Likely the capacitor.

    45/5 µF capacitorContactorR-410A

An illustrative example day.An example day. The company, places, jobs, drive times and clips are illustrative.

  1. Stop 1, 8:30, 12 Birch St, Oakridge: AC not cooling. Called last night: outdoor unit silent, breaker fine. Likely the capacitor. Bring: 45/5 µF capacitor, Contactor, R-410A. 14 minutes' drive.
  2. Stop 2, 10:00, 48 Elm St, Maple Heights: Roof leak after the storm. Stain on the bedroom ceiling since Sunday’s storm. Her photos show torn shingles. Bring: Shingle bundle, Roofing nails, Sealant, Harness. 12 minutes' drive.
  3. Stop 3, 1:30 pm, 31 Willow Ln, Cedar Falls: Water heater leak. Water pooling under a 9-year-old tank. Quote a replacement too. Bring: T&P valve, Drain pan, Shut-off valve. 19 minutes' drive.

Every morning, a one-minute brief.

At 8 am Aurora tells the owner what happened, and asks about the one thing that needs her.At 8 am Aurora tells the owner what happened overnight, and asks about the one thing that needs her.

Dana, the owner, at her kitchen counter at 8 am with a coffee, listening to the brief on her phone.
The morning brief0:45

Hear the 8 am brief

Aurora to Dana, the owner · Sound on

Recorded examples with an AI voice. The company and people are illustrative.

Aurora: Good morning, Dana. Here’s your eight o’clock brief. Dana · Owner: Morning. Go ahead. Aurora: Yesterday, 39 jobs done, and 12 new requests came in overnight. All booked. Aurora: Two of them are furnace installs. Aurora: Routes are set for 14 techs, and Mike’s part is waiting in van 7. Aurora: One thing needs you. Aurora: Rivera billed six hours on job 405, but he was on site four and a half. Aurora: I’ve held the invoice. Dana · Owner: Pay the four and a half, and ask him about the rest. Aurora: Will do. Aurora: And Ana asked for Friday off. Her jobs fit on Jake’s route, so I approved it under your rule. Dana · Owner: That’s great. What would I do without you? Aurora: Drink your coffee in peace. Have a good day.

Live in hours, under your rules.

No technical project on your side, and nothing goes live until you approve it.No technical project on your side. Aurora works inside your phone, calendar and field service software, and nothing goes live until you approve it.

01 · Our experts, with you

We map your company

One working session turns how your office runs today into a plan: which jobs Aurora takes, and what each should change.

See the platform
How Northline worksMapped together with our expertEYAICallsTextsJobsInvoicesNew jobQuoteDispatch techOwner OKInvoice & payExceptionsOur expertYouAI agent

See the platform

Good to know.

Can Aurora give a price on the call?

Yes, from your own price book and rules. Anything outside them, like a discount or an unusual job, goes to your team before the customer hears a number.

What about emergencies?

Aurora recognises urgent jobs, shares the safety steps you approve, and puts the job in front of dispatch right away.

Does Aurora work for our own team, not only for customers?

Yes. It plans the day’s routes, finds parts for techs in the field, checks freelancer invoices against time on site, keeps certificates current and briefs the owner. The same rules and approvals apply.

Which channels does Aurora cover?

Phone, text, web chat, email and WhatsApp with customers, and Slack for your team’s internal requests. A conversation that starts on one channel and continues on another stays one conversation, with its full history.

How long does it take to go live?

Within hours. Our experts and AI agents map your business with you and build an action plan for the Aurora engine. Aurora then sets itself up from that plan, is tested on real examples from your business, and goes live as soon as you approve.

Aurora in other industries

Real estateAnswer every lead in seconds, book viewings, and handle the follow-up emails and paperwork.Wellness & HealthcareAnswer every call, book the intro class, fill late cancellations from the waitlist and bring quiet members back.
See everything Aurora does

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Aurora answers your customers and runs the office behind them, so the team you have handles more jobs. Bring one real process and watch it work.

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  2. 2Minutes laterAurora calls you, so you hear it first-hand
  3. 3Within daysWe map one of your processes together

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